Terms of Use

These terms govern your use of the Heed platform operated by Heed Communications and Technology Ltd. By creating an account you agree to these terms. If you do not agree, please stop using the service.

1. The Service

Heed is a civic safety platform for Nigerian cities, starting with the Federal Capital Territory (Abuja). Users submit geo-tagged incident reports and receive area safety alerts across three categories: Security, Road and Traffic, and Public Safety.

Heed is an information service. It is not a substitute for the police, NEMA, or any emergency responder. In a real emergency, call the Nigerian Police Force on 112 or your nearest emergency service.

2. What You Commit To

• Report only what you witnessed, heard from a credible source, or were personally affected by.
• Do not name private individuals or specific businesses by name in reports. Locations, incident types, and general descriptions only.
• Do not submit fictional, exaggerated, or coordinated reports to manipulate the map. Heed flags coordinated batches automatically and accounts will be suspended.
• Do not use Heed for stalking, doxxing, harassment, or any form of unlawful surveillance.
• Do not submit reports with the intent to damage the reputation of any individual, business, or organisation.

3. User-Generated Content and Platform Liability

Heed is a platform for user-generated content. Reports submitted through Heed are the statements of the users who submit them. Heed Communications and Technology Ltd is not the author or publisher of user reports and is not liable for their content beyond the obligations applicable to platform operators under Nigerian law.

Heed's confidence scoring and moderation system is designed to reduce the likelihood of false or harmful reports reaching Confirmed status. However, Heed does not guarantee the accuracy of any individual report and users should exercise their own judgement when acting on safety information displayed on the platform.

If you believe a report about you, your property, or your business is false or defamatory, please contact us at info@heed.com.ng with the report reference and supporting information. We will acknowledge your request within 5 business days and complete our review within 14 business days.

4. Confidence and Moderation

All reports start as Unconfirmed. Two or more independent reports within 500 metres and 3 hours promote a cluster to Confirmed. Kidnapping-related reports require three independent confirmations and moderator approval before they are shown publicly. Repeated false-flag votes against a report queue it for moderator review.

Heed reserves the right to remove, anonymise, or withhold any report that violates these terms or that is determined to be false following a review.

5. Emergency SOS

The SOS feature sends a notification to your saved contacts with a live-location link. Delivery depends on the email and mobile networks used by your contacts. Heed cannot guarantee delivery or response time and is not liable for delays or failures caused by third-party carriers or network conditions.

Misuse of the SOS feature, defined as three or more false alerts within 30 days, triggers a review and may result in account suspension.

6. Advertising

The free tier of Heed is supported by advertising. Ads are served based on general context and do not involve individual profiling or the sharing of your personal data with advertisers.

7. Institutional Data Partners

Heed may share aggregated, anonymised platform data with institutional partners as described in our Privacy Policy. Individual user data is never shared with institutional partners.

8. Premium Plan

Premium is currently a roadmap item. When live, prices will be quoted in Nigerian Naira inclusive of VAT, billed monthly. You may cancel at any time from Settings. Cancellation takes effect at the end of the current billing period. No partial refunds are issued.

9. Account Suspension

Heed may suspend or terminate an account that submits repeated false reports, abuses the SOS system, attempts to circumvent moderation, or violates any provision of these terms. Where possible, we will notify the affected user by email before suspending.

10. Intellectual Property

The Heed platform, including its software, design, branding, and proprietary data structures, is owned by Heed Communications and Technology Ltd. You retain ownership of the content you submit. By submitting a report, you grant Heed a perpetual, royalty-free, worldwide licence to use, display, aggregate, and distribute that content as part of the Heed platform and its data products.

11. Liability

Heed provides the platform on an as-is basis. To the fullest extent permitted by Nigerian law, Heed Communications and Technology Ltd and its officers are not liable for indirect or consequential damages arising from your use of the service, including reliance on any report displayed on the platform.

12. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes are subject to the exclusive jurisdiction of courts of competent jurisdiction in the Federal Capital Territory, Abuja.

13. Changes

We may update these terms. Material changes will be flagged on the homepage and communicated via email. Continued use of the platform after notice of a material change constitutes acceptance of the updated terms.

14. Contact

info@heed.com.ng
Heed Communications and Technology Ltd, Abuja, Federal Capital Territory, Nigeria.